Am I able to cancel a Payment?
You can cancel a payment directly from your Clarity dashboard before the daily cutoff: 11:00 PM ET for card payments and 9:00 PM ET for ACH payments. This is useful if you selected the wrong payment method by mistake or need to make a change shortly after submitting a payment.
How it works:
Once you submit a payment, please go to the Payments tab, then navigate to History, where you’ll see the payment just made listed in your dashboard with the status Processing.
If the payment was made before the daily cutoff, you'll see a Cancel button next to it.
Click Cancel, and the payment will be voided.
Your invoice should open up to pay again, and you can access it by going to the Payments tab, then Due.
Note: Canceling a payment does not reset the due date; the invoice is immediately payable again. Pay promptly to avoid a late fee.
Important: Cancellations must be submitted before the daily cutoff: 11:00 PM ET for card payments and 9:00 PM ET for ACH payments. The self-cancel option is not available for payments made toward multiple invoices. For assistance, please reach out to Family Support at support@clarityapp.com for assistance.