1. What payment plans are available, and are there any fees?
We offer flexible payment plans. A 2-payment plan incurs a $25 fee, while plans with 3 or more payments carry a $50 fee.
2. Are there any fees for using a credit card?
Yes. A 2.97% fee applies to payments made with standard credit cards.
3. What happens if my payment fails due to insufficient funds?
If an ACH (bank transfer) payment is returned due to insufficient funds or incorrect account info, a $25 fee will be charged.
4. Can I add another person to help make payments?
Yes. A secondary payer can be added please navigate to this article (link)
6. Can I switch payment methods after starting a plan?
Yes. However, changes may affect applicable fees (e.g., switching to a credit card may incur a processing fee).
7. Is there a penalty for paying off my plan early?
No. There are no early payoff penalties, and you may settle your balance in full at any time.
8. How do I avoid additional fees?
Ensure your account has sufficient funds before ACH payments.
Stick to your payment plan schedule.
9. Will I receive a billing statement or receipt?
Yes, you will receive a confirmation receipt after each payment, and statements are available upon request.
10. Who do I contact for billing questions or disputes?
Please reach out to our Family Support team for all billing-related questions, including payment updates, and fee clarifications.
11. How do I view my tuition payment schedule?
You can view your schedule of payments in your Dashboard homepage under Tuition Payment Schedule.
12. I would like to pay an additional amount towards our balance, how can I do that?
If you would like to pay an additional amount towards your balance, in your Dashboard you will see the Tuition Payment Schedule. You can click on "Pay Early" and pay the invoices early either with your credit card or bank transfer.