At Clarity, we understand that it can be very frustrating if your taxes are not verified through the IRS as expected. This can happen for several reasons; the spelling of your name or address could be wrong, a mismatch of your social security number, or a glitch in the IRS system are just a few of the common reasons why your information would not be verified through the IRS. Your income must be verified correctly, so if anything alerts the system to be a possible mismatch, it will come back to Clarity to manually verify.
When your information is not verified through the IRS, you will get an email asking you to upload your tax documents to your Clarity account for manual verification. Once your documents are uploaded, we will review your documents for accuracy and will work towards completing the verification in place of the IRS. In some cases, we will send you an email to request additional documentation or if we have any questions. If we review the documents that you uploaded and do not need more information, we then will complete the verification on our end and the information will automatically be sent to the school for their review. After the school completes their review, the school will be in touch with you about the next steps in the financial aid process.
It is very important to upload the correct documents as the information in your tax documents is what the school reviews to determine your financial aid. Not only do your tax documents show your annual W2 income, but they also outline all of your taxes paid, deductibles, and other information which also helps determine the awarding of financial aid.
At Clarity, we strive to make this process as easy as possible for all of our families and schools alike. We do everything that we can to complete our manual verification process as effectively as possible so that our schools can award financial aid more accurately, and our families can advocate for themselves for financial aid a lot more easily.
For any questions, please contact support@clarityapp.com