If the IRS can't verify your family's tax information, we'll email you asking to upload your tax documents directly so our team can complete verification manually instead. This can happen due to small mismatches — like a nickname instead of your legal name, or an address that doesn't exactly match your tax return — rather than anything being wrong with your actual application.
For the full explanation of why this happens and exactly what to do next, see IRS Verification and Document Requests.
Questions in the meantime? Email support@clarityapp.com — or if you're stuck mid-upload, chat with us live and we'll help right away.