First try this!
Try signing in from a different browser or device (Chrome is the preferred browser).
Clear your browser cache and refresh the page.
Ensure that you are not using a work device and that your browser does not have an active VPN or ad blockers.
Note: Many common issues stem from browser-related problems. We recommend starting with the steps below, as they often resolve the issue quickly and save time.
Common Issues & Fixes
No Access to the Contract
Why does this happen?:
You are not accessing the Contract via the email invite from the school.
You’re not the primary signer, or your access hasn’t been activated.
You may be logged into the wrong account or profile.
What to do:
Double-check that you’re logged into the correct Clarity account.
Attempt using a mobile device or a different browser
Contact Family Support to confirm your signer status and ensure the contract has been assigned to you.
⚠️ Important:
Please ensure that you are using the link provided in the invite email sent from the school with the subject “{School name} invites you to sign,” or you will continuously run into issues with accessing the Contract. For security reasons, the invite email is encrypted to be accessed only by the guardian to whom it is sent. If you notice that you are still having issues when using the email link, please contact Family Support so that we can investigate further.
“Continue” Button Is Greyed Out
Likely Cause: A required section of the Contract is incomplete.
What to check:
Are all drop-downs, checkboxes, and signature fields completed?
Have you selected a payment plan?
Can't Locate Email Invite
Likely Cause:
The invite email may have gone to your spam folder.
It may have been sent to a different email than you expected.
Your school hasn’t sent it yet.
What to do:
Check your spam, junk, or promotions folder for an email from Clarity with the subject “{School name} is inviting you to sign.”
Search your inbox using keywords like “contract,” “enrollment,” or the school’s name.
Verify which email address your school has on file (especially if you use multiple accounts).
Still missing it? Contact your school administrator or support team to confirm the invite was sent and that you are listed as a signer.
What if I need to have my Contract email resent?
If you need to have the email invite resent, you will want to reach out to the school directly, as they are the only ones at this time who can resend that email for security purposes.
Contract Information Looks Wrong
Likely Cause: Student, household, or tuition details need to be updated by the school.
What to check:
Grade level, program name, tuition amount, and discounts.
Guardian or household info.
Payment responsibility in multi-household contracts.
Solution:
Do not sign the contract. Contact your school or billing office to request corrections.
Already Signed Your Contract but Need to Submit a Financial Aid Application?
If you are having a hard time locating where to submit your Financial Aid application, please use this link, which will take you to the dashboard to get that application completed.
Still Having Trouble?
If you’ve gone through the steps above and still can’t submit or view your contract, reach out to our support team with the following information:
Student’s full name
Your full name and email
A screenshot of the issue (if possible)
Description of the error or what you’re seeing