First try this!
Try signing in from a different browser or device (Chrome is the preferred browser).
Clear your browser cache and refresh the page.
Ensure that you are not using a work device and that your browser does not have an active VPN or ad blockers.
Note: Many common issues stem from browser-related problems. We recommend starting with the steps below, as they often resolve the issue quickly and save time.
Common Issues & Fixes
No Access to the Contract
Please ensure that you are using the link provided in the invite email sent from the school with the subject “{School name} invites you to sign,” or you will not be able to access the contract. Until the contract is signed, you will not be able to access the contract from your Clarity dashboard — you must click the link in your invite email to sign it. For security reasons, the invite email is encrypted to be accessed only by the guardian to whom it is sent. If you notice that you are still having issues when using the email link, please contact Family Support so that we can investigate further.
Can't Move Past a Section of the Contract
Likely Cause: A required section of the contract is incomplete, or you haven't yet clicked "Confirm & Continue" after reviewing the e-signature consent.
What to check:
Are all drop-downs, checkboxes, and signature fields completed?
Have you selected a payment plan?
Can't Locate Email Invite
Likely Cause:
The invite email may have gone to your spam folder.
It may have been sent to a different email than you expected.
Your school hasn’t sent it yet.
What to do:
Check your spam, junk, or promotions folder for an email from Clarity with the subject “{School name} is inviting you to sign.”
Search your inbox using keywords like “contract,” “enrollment,” or the school’s name.
Verify which email address your school has on file (especially if you use multiple accounts).
Still missing it? Contact the Family Support team to confirm the invite was sent and that you are listed as a signer.
What if I need to have my Contract email resent?
If you need to have the email invite resent, you will want to reach out to the school directly, as they are the only ones at this time who can resend that email for security purposes.
What if I need to change the email the contract was sent to?
You will need to contact the school directly — they are the only ones who can update the email address the Contract is sent to.
Contract Information Looks Wrong
Likely Cause: Student, household, or tuition details need to be updated by the school.
What to check:
Grade level, program name, tuition amount, and discounts.
Guardian or household info.
Payment responsibility in multi-household contracts.
Solution:
Do not sign the contract. Contact your school or billing office to request corrections.
Already Signed Your Contract but Need to Submit a Financial Aid Application?
If you are having a hard time locating where to submit your Financial Aid application, please use this link, which will take you to the dashboard to get that application completed.
My Account Shows a Financial Aid Application, But I Don't Need Financial Aid / Can't Find My Invoice to Pay
Likely Cause: This usually means one of two things:
Your Contract hasn't been signed yet, so your account has defaulted into the Financial Aid application flow. Check your inbox for an email with the subject "{School name} invites you to sign.."
You're logged into a different Clarity account than the one your signed Contract and invoice are attached to.
What to do: If you have already signed your contract, please contact Family Support directly so we can check your account and help you get signed in.
Still Having Trouble?
If you’ve gone through the steps above and still can’t submit or view your contract, reach out to our support team for further assistance.