Clarity Support Hours of Operation
Standard Hours (April through September)
Email, Chat and Phone Support
Monday to Friday, 8am to 8pm ET
Extended Peak Hours (October through March)
Email and Chat Support
Monday to Friday, 8am to 11pm ET
Saturday and Sunday, 9am to 5pm ET
Phone Support
Monday to Friday, 8am to 8pm ET
Saturday, 9am to 5pm ET
If you have any questions, please feel free to check out our Frequently Asked Questions and Family Support Resources here in our Help Center. You are also welcome to reach out via chat or email at any time.
Email us at: support@clarityapp.com
Chat with us: Click the chat icon or by clicking the "Get Help" button from within your Clarity application.
Call us at: 206-210-3752
Help Us Help You!
In order to help you as best as possible, please consider the following when reaching out to Clarity for support:
Email using your Clarity account email to speed up the verification process.
Provide us with as much information about your question/issue as possible to reduce the amount of back and forth.
Send one message (email or chat) only to address any question(s) you have regarding the application. Sending multiple messages will be inefficient for all of us and doesn't expedite our support team's response time.
If you call, please be prepared to share your account email or other relevant application information for verification.