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Why did I Receive a No Bank Account/Unable to Locate Account Failure Message?

Gabriel avatar
Written by Gabriel
Updated over 2 weeks ago

There are a few common reasons why an invoice payment might fail:

  1. Account holder name mismatch: The name on your Clarity account might not match exactly with your bank account.

  2. Incorrect account or routing numbers: Double-check these details to ensure they're accurate.

  3. Insufficient funds: Make sure your bank account has enough money to cover the payment.

To avoid any future payment failures, we recommend deleting all bank payment methods under "Payments" then "Settings". You can then add the correct bank account information and try to pay the invoice again.

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