If your payment failed with the message "No Bank Account/Unable to Locate Account," this is tied to return code R03. This typically means there's a mismatch between the account number, routing number, and the account holder name on file with your bank. It's often caused by a typo, a closed account, or another discrepancy in the payment details entered.
Why can't Clarity tell me exactly what went wrong?
For security reasons, Clarity does not store the payment information you enter, so we're unable to determine the exact cause of the error on our end. For more details on why the payment was rejected, we recommend contacting your bank directly. Be sure to ask for someone familiar with ACH (Automated Clearing House) transactions, as general customer service may not have access to the details needed.
How do I fix this?
We recommend deleting your existing payment method and re-entering your banking information. Before resubmitting, please confirm:
The routing and account numbers are correct
The name entered matches your bank's records exactly
Only one account holder is listed if using a joint account
The account type (personal or business) is selected correctly
Two things to keep in mind while resolving this:
Your invoice remains open in Payments>Due while you work through this. Pay as soon as possible, as late fees may apply depending on your school's policy.
Your banking information must be entered exactly as it appears on your bank account; even a small typo in the account number, routing number, or account holder name can cause the payment to fail.
If the problem persists after re-adding your bank details, contact Family Support at support@clarityapp.com.